Our 24 hour prescription telephone line is no longer available.
Click on this link for further information: https://www.caldersidemedicalpractice.co.uk/24-hour-prescription-line/
It is easier and quicker to request repeat prescriptions via our online service. Simply log in and select an option.
You should allow 48 hours before collecting your prescription from the surgery and 72 hours if you wish your prescription to be collected from the chemist of your choice. Please allow extra time when requesting prescriptions at weekends and public holidays. If you have any problems please contact the Practice.
Online Prescription Service
- Please register for this service using the above link
- Please download, print, then hand the form below into the Practice with a suitable form of ID – e.g. Birth Certificate, Student ID Card, Driving Licence, Passport etc.
- Online Registration Form
- You will be unable to order without registering
If you forget to request a Repeat Prescription
If you forget to obtain a prescription for repeat medication and run out of important medicines you may be able to get help from your pharmacy. Under the Urgent Provision of Repeat Medication Service pharmacists may be able to supply you with a further cycle of a previously repeated medicine without having to get a prescription from your GP. If you receive stoma products from your pharmacy or other suppler and/or receive other items such as continence products and welfare food from community services, you should ensure you have sufficient supplies as you may encounter difficulties in obtaining these over Public Holidays, or when we are closed.
You can do this by bringing your prescription request to the surgery and placing this in the slot provided on the reception desk.
You can post your prescription slip or written request to us at the Practice. You can include a stamped addressed envelope if you are unable to pick your prescription up from the surgery. (Please allow extra time for any possible delays with the postal service).
Pharmacy Ordering/Collection Service
Pharmacies offer a prescription collection service from our Practice.They can also order your medication on your behalf. This saves you time and unnecessary visits to the Practice. Please contact the pharmacy of your choice for more information if you wish to use this service.
Patients who are age 75 years or over, or patients who are infirm can ring us on 01698 727544 Monday to Friday between 11.00 am to 1.00 pm to order prescriptions.
Please note that due to the high volume of requests we are unable to accept calls requesting confirmation that repeat prescriptions are ready.
The doctors at the Practice regularly review the medication you are taking. This may involve changes to your tablets, in accordance with current Health Board policies. Please be reassured that this will not affect your treatment. We may sometimes call you in for a medication review and this may involve blood tests. It is very important that you attend these appointments as it keeps you safe whilst taking medication.
Non-Repeat Items (Acute Requests)
Non Repeat Prescriptions known as “Acute” prescriptions are medicines that have been issued by the Doctor but not added to your repeat prescription records. This is normally a new medication issued for a trial period and may require a review visit with your Doctor prior to being added onto your repeat prescription records. Some medications are recorded as acute as they require to be closely monitored by the Doctor. You may therefore not always be issued with your requested medication as you may need to consult with your Doctor.
When you are discharged from hospital you should normally receive a 5 day supply of medication.
Medication requirements issued to you by the hospital should be brought to the Practice in person or posted to us. Please include a stamped addressed envelope If you wish your prescription(s) returned to you via post. This should be done before your supply of medication has run out.
Hospital requests for change of medication will be checked by the GP first and if necessary the Doctor will issue you with a Prescription. The Practice will endeavour to issue you with your prescription on that but it cannot be issued until your medical details are checked by the Doctor. Your prescription should normally be ready by 4.00 pm that day, or you may be advised to attend the next day.
Additional Requests for Repeat Medication
A Scottish Home and Health Department circular from 1971 clarifies the position on prescribing for patients going abroad for extended periods. It states:-
“If a patient intends to go away for a longer period (than 2-3 weeks holiday) he/she may not be regarded as a resident of this country and would not be entitled to the benefits of the National Health Service…. It may not be in the patient’s best interest for him/her to continue to self-medicate over such longer periods…. If a patient is going abroad for a long period, he/she should be prescribed sufficient drugs to meet his/her requirements only until such time as he can place himself/herself in the care of a doctor at his/her destination.”
Where ongoing medical attention is not necessary, the patient may be given a private prescription.