Book an Appointment

Patient Services

It is easier and quicker to manage appointments via our online service. Simply log in and select an option.

We offer 2 types of consultation:

  • Telephone
  • Face-to-face

When booking a consultation, a member of the admin team has been fully trained to ask certain questions.

This is to ensure that that you receive:

  • The most appropriate medical care
  • From the most appropriate health professional
  • At the most appropriate time

Reception Staff, like all members of the Practice Team, are bound by confidentiality rules:

  • Any information given by you is strictly confidential
  • The Practice would take any breach of confidentiality very seriously and deal with this accordingly
  • If booking a consultation in person you can ask to speak to a receptionist in private away from reception
  • However if you feel an issue is very private and do not wish to say what this is then this will be respected
Telephone Consultations

We are pleased to offer patients the option of a telephone consultation. This is a convenient consultation suitable for those who do not require a physical examination. These can be booked in the same way as face-to-face consultations.

Face to Face

We continue to offer face-to-face appointments for patients who require a physical examination or would prefer to consult in person. If you do not require your appointment you MUST cancel as this could be given to someone else.

We try to keep to time but please be patient if someone before you takes longer than planned. In most cases consultations last 10 minutes.

A selection of early morning and late evening pre-bookable appointments with a GP or Practice Nurse are available. Please speak to a member of our admin team for further information.

These extended hours appointments are NOT SUITABLE FOR COMPLEX OR MULTIPLE PROBLEMS and are subject to availability.

We understand how difficult it can be for some patients to attend within our normal surgery hours due to work commitments. We hope that the reintroduction of appointments outwith our normal working hours will enhance our continued commitment to the care of our patients. Please only arrange this type of appointment if you are unable to attend during normal practice hours. These appointments are not suitable for complex or multiple problems. If you are unsure please contact the practice.

Can another Healthcare Professional help?

Do you need to see the GP?
Sometimes the GP is not the most appropriate Healthcare Professional to deal with your ailment. Please see the information on see a Doctor or Healthcare Professional, which might help you decide whether a GP appointment is truly necessary or whether it might be better for you to see a Pharmacist, Optician, Dentist or other Healthcare Professional. You can even self-refer for some services without seeing your GP.

Minor Illness Appointments (age 2 years and over)

Sister Keegan is now qualified to examine, diagnose, and prescribe for any of the conditions below.  She can see and treat any patients who may have:

*Back pain
*Chest infection
*Cough and cold
*Sore throat
*Sore ear
*Urine infection
*Well woman issues

In a number of cases it might be worth considering an appointment with Sister Keegan rather than a doctor.  Sister Keegan is qualified to deal with any of the above and you may be seen more quickly.

For real life-threatening emergencies such as those below – RING 999

  • Chest pain (suspected heart attack)
  • Suspected stroke
  • Suspected meningitis
  • Anaphylactic shock (severe allergy)
  • Heavy bleeding or deep lacerations
  • Fluctuating levels of consciousness or completely unconscious
  • Difficulty breathing or stopped breathing with a change in colour
  • New seizure, fit or uncontrollable shaking

For immediately serious conditions such as the following, GO TO Emergency Department (A&E) IMMEDIATELY

  • A fever and lethargic (drowsy) child
  • A feverish and floppy (unresponsive) infant
  • Difficulty breathing
  • Sudden, severe abdominal pain
  • Accidental or intentional overdose of medication
  • Trauma (including falls) and possible broken bones or road traffic accident

Patients who have a problem outwith the surgery opening hours that can’t wait until the surgery reopens should contact NHS24 by dialling 111.

Your appointment at the Practice

  • Please make one appointment for each member of the family who needs to be seen
  • We try to keep to time but please be patient if someone before you takes longer than planned
  • Appointments are normally ten minute slots, so if you have a complicated problem, or more than one problem, please ask for a longer appointment
  • It is Practice Policy to allow patients to choose whichever Doctor they wish to attend in the Practice

Please help us

If you are not able to attend your appointment please let us know in time so that the time can be used for someone else. If you are late for an appointment you may be asked to re-book.

Additional information

Can I bring someone to accompany me to the Appointment?

We are generally very happy for patients to bring with them a carer, relative or even a friend. This often helps, particularly when they know you well and it allows them to tell us any observations they would make about you, which can help us in undertaking our assessment. Ultimately this will lead us more quickly to make an accurate diagnosis and therefore help you more.

Also, having someone with you means they can prompt you to ask questions that you may have forgotten, and after the appointment they can help in reminding you what was discussed.

Occasionally we might ask for them to leave but this would be unusual.

If you require interpretation services please contact us in advance of you appointment and we will arrange this.

If you have a suspected infectious disease

Please inform reception if you suspect an infectious disease, as this will enable us to deal with it appropriately during your visit to protect you, other patients and staff. 

Giving Consent for Treatment

You have the right to accept or refuse treatment that is offered to you, and not to be given any physical examination or treatment unless you have given valid consent. If you do not have the capacity to do so, consent must be obtained from a person legally able to act on your behalf, or the treatment must be in your best interests.

Your valid consent (agreement to the course of action) is needed for the treatment that’s offered to you before any physical examinations or treatment can be given. If you haven’t given your consent, you can accept or refuse treatment that’s offered to you.

It’s important to be involved in decisions about your treatment and to be given information to help you choose the right treatment. When making treatment choices, you’ll often discuss the options with your doctor or another healthcare professional.